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Kustomer

kustomer.com

Kustomer is a customer-centric, omnichannel SaaS platform designed to modernize customer service and CRM for enterprise and midsize businesses. Founded in 2015 and based in New York City, the platform unifies data from multiple channels—including email, chat, voice, SMS, and social media—into a single-threaded customer timeline to provide agents and AI with a complete interaction history. Its business model centers on intelligent orchestration, utilizing generative AI and advanced automation to resolve routine inquiries, automate complex workflows, and provide proactive customer engagement. Following its spin-out from Meta in 2023, Kustomer continues to focus on its AI-native architecture and usage-based pricing to deliver personalized, high-volume support that improves response times and customer satisfaction.